AIG: OPERATION, WARRANTY, MAINTENANCE, MAINTENANCE, AFTER-SALES AND COMMERCIAL PRODUCT DEVELOPMENT POLICY TO THE TOP
In the context of the market constantly innovating and developing, the difference comes not only from quality products but also from the added values that businesses bring. At AIG Communications, we understand that each product is not only a solution, but also a commitment to sustainable companionship. Our operation, maintenance, maintenance, warranty, after-sales and product development policies are designed to provide a comprehensive experience, meeting all customer needs throughout the business journey.
Let’s discover how AIG is constantly innovating to maintain its leading position, creating trust and sustainable value for partners around the world.
REQUIREMENTS FOR OPERATION, MAINTENANCE AND MAINTENANCE OF BILLBOARDSHave you ever wondered, what makes the difference between a short-lived product and a solution that delivers sustainable value? In a competitive market, not only product quality but also long-term commitments to operation, warranty, maintenance, and after-sales really conquer the trust of customers.
Choosing a unit with a professional operation and maintenance policy not only gives you peace of mind about operational performance, but also ensures product longevity, optimizes costs, and keeps your business running smoothly. This is the reason why AIG always puts the top priority on building a complete policy system, accompanying customers from the first steps to the long-term development journey.
AIG Product Regulation: Transparent, Modern and Professional
Information transparency with modern QR codes
All products provided by AIG are integrated with QR codes to ensure transparency and convenience for customers. Each QR code is a miniature data center, making it easy for customers to access information about:
• Product origin: Committed to providing products with clear and transparent origin, creating absolute trust.
• Installation date: Record the start time of the warranty and maintenance policy, bringing transparency and convenience in management.
• Warranty Activation Date: Automate the process of recording the warranty period, ensuring customers are always supported in a timely manner.
• Maintenance and after-sales history: Track the entire history of maintenance, upgrades, or special after-sales programs, helping to optimize the customer experience.
• Installation date: Record the start time of the warranty and maintenance policy, bringing transparency and convenience in management.
• Warranty Activation Date: Automate the process of recording the warranty period, ensuring customers are always supported in a timely manner.
• Maintenance and after-sales history: Track the entire history of maintenance, upgrades, or special after-sales programs, helping to optimize the customer experience.
With a modern QR code product management system, AIG offers a comprehensive solution, helping customers use products with peace of mind. At the same time, we are committed to maintaining service quality and optimizing customer experience throughout the journey.
Flexible policy for changes from customers
AIG always supports customers as much as possible during the use of products. However, in the case of a customer:
• Change of Provider
• Change product variants or specifications
We cannot continue to apply the terms of warranty, maintenance or recording related information on the system. This is to ensure data integrity and the quality of services provided.
• Change of Provider
• Change product variants or specifications
We cannot continue to apply the terms of warranty, maintenance or recording related information on the system. This is to ensure data integrity and the quality of services provided.
Operating the AIG ecosystem: Comprehensive connectivity and efficiency optimization
With a complete ecosystem structure and support commitments, AIG not only brings advanced technology but also accompanies customers in optimal operation and exploitation, creating long-term and sustainable value.
Ecosystem: Integrated Platform
The AIG ecosystem is designed with the goal of providing comprehensive solutions to customers. The main components include:
• Operation platform: Management software helps optimize operations, data management, and information processing.
• Hardware devices: Physical device systems are connected and controlled through centralized management tools.
• Supporting Software: Provides features such as fault checking, remote maintenance, and efficient operation of equipment.
• Hardware devices: Physical device systems are connected and controlled through centralized management tools.
• Supporting Software: Provides features such as fault checking, remote maintenance, and efficient operation of equipment.
This system helps AIG’s partners and customers not only efficiently exploit resources, but also minimize operating costs and improve business performance.
Transfer and exploitation
Transfer and training: AIG is committed to providing customers with:
• Detailed documentation for easy operation of the system.
• The equipment needed to implement the project.
• Train the operation team to ensure initiative and success in exploiting the ecosystem.
• The equipment needed to implement the project.
• Train the operation team to ensure initiative and success in exploiting the ecosystem.
Operating Availability Time: In the event that the equipment is not exploited to its full potential, AIG supports customers with the following solutions:
• Ad exploitation support
• Sales Support
• Investment Alliance: Cooperate with customers or partners to increase the efficiency of equipment use and promote mutual benefits.
• Sales Support
• Investment Alliance: Cooperate with customers or partners to increase the efficiency of equipment use and promote mutual benefits.
INTRODUCING THE 4 WEB PLATFORM
AIG builds and deploys 4 core web platforms to comprehensively support the operation, management and exploitation of customers’ businesses. These platforms include:
1. ERP Holding
2. Sub-web
3. E-commerce and 4E
4. Web app sale (Sales Web Application)
2. Sub-web
3. E-commerce and 4E
4. Web app sale (Sales Web Application)
1. ERP Holding
Main Functions:
• Enterprise resource management, warehouse management, production, finance, human resources, and general reporting.
• Assist in managing operations, assets, cash flow, and workflow systems.
• Help optimize operating costs and improve business productivity.
• Assist in managing operations, assets, cash flow, and workflow systems.
• Help optimize operating costs and improve business productivity.
Benefit:
• Integrate all core business functions into a single platform.
• Ensure smooth operation between departments, optimize work processes.
• Ensure smooth operation between departments, optimize work processes.
2. Sub-web
Main Functions:
• Support each sub-branch or member companies in the AIG group.
• Strengthen the ability to individually manage member units or branches.
• Strengthen the ability to individually manage member units or branches.
Benefit:
• Helps connect, control and monitor the activities of member companies.
• Improve multi-level management and optimize data exchange between internal units
• Improve multi-level management and optimize data exchange between internal units
3. E-commerce and 4E
With the vision of becoming a leading communications company, 4E Global Link Communications will operate on four key platforms:
1. https://e-magazine.asiamedia.vn: A digital magazine and print publication, offering readers in-depth articles and the latest updates.
2. https://twoctv.asiamedia.vn: Television news and digital articles, delivering high-quality news programs and current affairs.
3. https://landingpage.asiamedia.vn: A dedicated article platform, focused on diverse and rich content catering to various audiences.
4. http://localwifi.asiamedia.vn: A WiFi Marketing solution, enabling businesses to effectively reach customers through digital platforms.
2. https://twoctv.asiamedia.vn: Television news and digital articles, delivering high-quality news programs and current affairs.
3. https://landingpage.asiamedia.vn: A dedicated article platform, focused on diverse and rich content catering to various audiences.
4. http://localwifi.asiamedia.vn: A WiFi Marketing solution, enabling businesses to effectively reach customers through digital platforms.
Landingpage
E - Magazine
TwoCTV
4. Web app sale (Sales Web Application)
Main Functions:
• Support online sales, order management, and business transactions.
• Connect the sales system with the ERP Holding platform to synchronize sales data.
• Connect the sales system with the ERP Holding platform to synchronize sales data.
Benefit:
• Simplify the sales process, from order creation and processing to shipping and payment.
• Enable customers to track order status in real time.
• Enable customers to track order status in real time.
Padooh, the multi-national platform for outdoor sales and advertising. Padooh not only connects global customers with billboard owners across 7 countries: Vietnam, South Korea, Singapore, Thailand, Indonesia, Malaysia, and Japan, but also optimizes the management and deployment of your advertising campaigns. With advanced CRM features, Padooh ensures maximum efficiency in reaching your target audience and intelligently managing customer information
Padooh.global.asiamedia.vnAIG Product Triangle
The AIG Product Triangle comprises three strategic products that form the main pillars of AIG’s business ecosystem:
1. AdtechAsia.sg
2. Ex-dooh.asiamedia.vn
3. Consulting, design, investment, construction, operation, maintenance, and technology transfer
2. Ex-dooh.asiamedia.vn
3. Consulting, design, investment, construction, operation, maintenance, and technology transfer
1. AdtechAsia.sg
Adtechasia.sg is AIG’s e-commerce platform, offering more than just advertising spaces—it is a trusted destination for purchasing equipment and technology related to the advertising industry. Customers can go beyond booking advertising spots and conveniently shop for advanced, high-quality products through AIG’s marketplace. Adtechasia.sg delivers a seamless shopping experience, enabling customers to access everything they need with ease while serving as a reliable platform that fully meets the demands of the modern advertising industry.
2. Ex-dooh.Asiamedia.vn
Main Products:
Outdoor advertising service trading floor, focusing on consignment and product development.
Main Functions:
• Exchange platform, consignment of outdoor advertising equipment, locations and services.
• Provide a commercial environment for online services for advertisers.
• Provide a commercial environment for online services for advertisers.
Benefit:
• Assist customers in optimizing the ability to sell and exploit outdoor advertising.
• Create a trading space where businesses can buy/sell advertising services.
• Create a trading space where businesses can buy/sell advertising services.
3. Consulting, designing, investing, operating and transferring technology
Main Services:
• Investment strategy and design consulting: Supporting customers from planning to system operation.
• Infrastructure investment and construction: Consulting and implementing solutions for the design and construction of billboards, related infrastructure systems.
• Operation and maintenance: Provide maintenance, periodic maintenance, and repairs as needed.
• Technology transfer: Provide system ownership, equipment management platform, and technology transfer training to customers.
• Infrastructure investment and construction: Consulting and implementing solutions for the design and construction of billboards, related infrastructure systems.
• Operation and maintenance: Provide maintenance, periodic maintenance, and repairs as needed.
• Technology transfer: Provide system ownership, equipment management platform, and technology transfer training to customers.
Main Functions:
• Ensure the design and construction of the package from concept to completion.
• Transfer technology and management rights to customers, helping customers operate equipment by themselves.
• Transfer technology and management rights to customers, helping customers operate equipment by themselves.
Benefit:
• Optimize the supply chain, shorten the project completion time.
• Minimize risks and optimize maintenance and maintenance costs.
• Minimize risks and optimize maintenance and maintenance costs.
In summary, the core value of the 4 web platform and AIG Product Triangle is to create a synchronous connection between departments, optimize the management and sales process, and develop an outdoor advertising commercial channel through the Ex-dooh.asiamedia.vn platform. This model increases the value of cooperation, alliances and technology transfer, helping customers master equipment and systems. In addition, AdTechAsia.sg provides a comprehensive outdoor advertising solution, from equipment to system design, helping businesses operate stably, reduce costs and optimize cash flow. This partnership model promotes sustainable development and creates opportunities for the development of a modern advertising ecosystem.
MAINTENANCE, SERVICING, AND WARRANTY
Maintenance Policy
Maintenance frequency:
• Every 6 months or as needed when faults occur.
Maintenance scope:
• System software updates.
• Replacement of necessary components to maintain device performance.
• Replacement of necessary components to maintain device performance.
Maintenance Policy
Maintenance process:
• Step 1: Check the device condition and identify any faults (if any).
• Step 2: Clean, maintain, and replace necessary components.
• Step 3: Record maintenance results and schedule the next periodic maintenance.
• Step 2: Clean, maintain, and replace necessary components.
• Step 3: Record maintenance results and schedule the next periodic maintenance.
Warranty
Warranty Period:
• 12 months from the date of installation.
Warranty Coverage:
• Replacement of defective components or equipment due to technical errors.
• No warranty applies for defects caused by misuse, natural disasters, or external influences for which AIG is not responsible.
• No warranty applies for defects caused by misuse, natural disasters, or external influences for which AIG is not responsible.
After-sales policy
24/7 Support:
AIG supports customers via hotline and email, ensuring the shortest response.
Maintenance Service
Discounts:
Discount on the use of maintenance services after the warranty expires.
Device Upgrade Package:
AIG offers equipment upgrade packages at a discounted cost to existing customers.
COMMERCIAL AND INVESTMENT PRODUCT DEVELOPMENT
AIG is committed to developing and maintaining strategic partnerships through effective alliance policies, aimed at optimizing value and expanding the ecosystem. Additionally, to ensure that our products continuously meet the growing demands of our customers, AIG pledges to implement regular product upgrade programs that improve both software and hardware, optimizing performance and providing long-term benefits. We also place great emphasis on supporting customers and partners throughout the upgrade process, ensuring convenience and cost optimization for all parties involved.
Alliance cooperation: AIG implements the following alliance cooperation policies:
• Support business linkage: Cooperate with partners to effectively exploit AIG products.
• Commercial benefit sharing: Optimize revenue through advertising or other commercial activities.
• Accompanying investment support: Together with customers and partners to develop and expand the scale of the ecosystem
• Commercial benefit sharing: Optimize revenue through advertising or other commercial activities.
• Accompanying investment support: Together with customers and partners to develop and expand the scale of the ecosystem
Product upgrades: Periodically, AIG will implement product upgrade programs including:
• Software upgrades: Automatically or on a specific schedule.
• Hardware upgrades: Change components and equipment modules to optimize capacity.
• Upgrade cost: Existing customers will enjoy cost incentives when participating in the upgrade program.
• Hardware upgrades: Change components and equipment modules to optimize capacity.
• Upgrade cost: Existing customers will enjoy cost incentives when participating in the upgrade program.
When choosing a product in a certain unit, we are all very interested in what are the policies that come with the product? What is the after-sales mode? Coming to AIG, every single product will be maintained according to the process and warranted for a certain time.
In order to ensure that there is an electric lighting system that works effectively, meets the lighting of billboards clearly, and conveys the content of the message even at night, AIG pays great attention to this issue and provides a feature to support the operation and maintenance to take place on time and meet the needs of customers through the system, the board owner only needs to operate right on his phone with specific requirements for each device and leave contact information, no need to search for the supplier’s phone number to contact this stage.
More specifically, AIG has a policy that if customers regularly print and replace tarpaulins during the year, AIG will maintain and maintain them for free.
AIG AND CUSTOMER RESPONSIBILITIES
AIG's Responsibilities
Customer Responsibilities
Ensure the quality of products and services according to published standards.
Supporting customers to effectively exploit the product ecosystem.
Provide full and on-time maintenance, maintenance and after-sales services.
24/7 customer support via hotline or email.
Exploit the product for the right purpose, according to AIG's instructions.
Do not change, repair, or interfere with the device on your own.
Cooperate with AIG in the maintenance and maintenance process.
Keep your contact information up to date to ensure you get timely support.
Supplementary Terms
• Policy Amendments: AIG reserves the right to adjust policies related to maintenance, servicing, warranty, and after-sales support. Any changes will be duly communicated to customers.
• Dispute Resolution: Any arising disputes will be resolved in accordance with the applicable laws and the signed contract between AIG and the customer.
• Dispute Resolution: Any arising disputes will be resolved in accordance with the applicable laws and the signed contract between AIG and the customer.
Achieving sustainable success with AIG
AIG’s policies on operation, maintenance, servicing, warranty, after-sales support, and product development serve as the foundation for optimizing product performance and enhancing value for our customers. With a commitment to continuous improvement and meeting market demands, AIG is dedicated to being a trusted partner, supporting customers in overcoming challenges and achieving sustainable success.
We warmly invite our valued customers and partners to collaborate with us in building and advancing a modern, efficient, and sustainable advertising ecosystem. Let AIG be your bridge to achieving groundbreaking milestones in your business journey!